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Network Connection
When setting up Einstein Activity Capture with a Microsoft Exchange on-premises server (2019, 2016, or 2013) or Microsoft Office 365, make sure that you allow the necessary network access.
Required Editions
| Available in: Lightning Experience |
| Available with Einstein Activity Capture Standard in Sales in Starter, Pro Suite, Professional, and Enterprise Editions |
| Available with Unlimited Edition, Einstein 1 Sales Edition, and Agentforce 1 Edition |
| Available with Einstein for Sales, which is included in Einstein 1 Sales Edition and available for an extra cost in Enterprise and Unlimited Editions |
| Available with Sales Engagement, which is included with Sales in Performance and Unlimited Editions, and available for an extra cost in Professional and Enterprise Editions |
| Available with Revenue Intelligence, which is available for an extra cost in Enterprise and Unlimited Editions |
Inbound Connections
If an IP or VPN restricts the Exchange Web Services (EWS) endpoint, you must add these addresses to your allowlist so that your Exchange server is visible to Salesforce.
| If Your Salesforce Instance Is Outside of Europe | If Your Salesforce Instance Is in Europe | |
|---|---|---|
| Hyperforce |
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Depending on how you set up Salesforce, it can be necessary to add Salesforce IP addresses that aren’t specific to EWS or Einstein Activity Capture to your allowlist. To ensure continued access to Salesforce features, see Salesforce IP Addresses and Domains to Allow.
Outbound Connections
If your company restricts outbound connections, allow access to these domains. Exchange and Microsoft Office 365 sends push notifications to Salesforce when new emails and events arrive. To ensure uninterrupted service, add both sets of webhook endpoints to your allowlist.
| Connection | If Your Salesforce Instance Is Outside of Europe | If Your Salesforce Instance Is in Europe | |
|---|---|---|---|
| Hyperforce | Exchange Web Services | apiq-ews-webhook-c01.sfdc-lywfpd.svc.sfdcfc.net | apiq-ews-webhook-c01.sfdc-yzvdd4.svc.sfdcfc.net |
| apiq-ews-webhook-c02.sfdc-lywfpd.svc.sfdcfc.net | |||
| Microsoft Graph | apiq-ms-gph-webhook-c01.apiq.sfdc-lywfpd.svc.sfdcfc.net | apiq-ms-gph-webhook-c01.apiq.sfdc-yzvdd4.svc.sfdcfc.net | |
| apiq-ms-gph-webhook-c02.apiq.sfdc-lywfpd.svc.sfdcfc.net |
