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            Reset Einstein Activity Capture

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            3. Seller Productivity

            Reset Einstein Activity Capture

            Reset the feature to change the email and calendar service that you use with Einstein Activity Capture or the authentication method used in the connection. To use Einstein Activity Capture after a reset, complete the setup process again.

            Required Editions

            Available in: Lightning Experience
            Available with Einstein Activity Capture Standard in Sales in Starter, Pro Suite, Professional, and Enterprise Editions
            Available with Unlimited Edition, Einstein 1 Sales Edition, and Agentforce 1 Edition
            Available with Einstein for Sales, which is included in Einstein 1 Sales Edition and available for an extra cost in Enterprise and Unlimited Editions
            Available with Sales Engagement, which is included with Sales in Performance and Unlimited Editions, and available for an extra cost in Professional and Enterprise Editions
            Available with Revenue Intelligence, which is available for an extra cost in Enterprise and Unlimited Editions
            Note
            Note We’re reorganizing the Einstein Activity Capture documentation. We’re moving some information around, but we aren’t deleting anything.
            User Permissions Needed
            To reset Einstein Activity Capture: Customize Application OR Modify All Data
            To view the Einstein Activity Capture setup pages:

            View Setup and Configurations

            AND

            Customize Application OR Modify All Data
            1. From Setup, enter Einstein Activity Capture in the Quick Find box, and then select Settings.
            2. From the dropdown next to the connection method, select Reset Einstein Activity Capture.
              Einstein Activity Capture reset

            When you reset Einstein Activity Capture, your selected email and calendar service is removed. Your configurations and settings are deleted. Contacts and events stop syncing for all users. User-level connections remain and continue to be used for capturing emails, events, and contacts. To use Einstein Activity Capture after a reset, follow the setup process as if it were your first time using it.

            See Also

             
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