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            Test Whether Users Are Visible by Your Service Account

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            Test Whether Users Are Visible by Your Service Account

            If you connect to Einstein Activity Capture using a service account, you can check whether the service account has access to a specific user’s data.

            Required Editions

            Available in: Lightning Experience
            Available with Einstein Activity Capture Standard in Sales in Starter, Pro Suite, Professional, and Enterprise Editions
            Available with Unlimited Edition, Einstein 1 Sales Edition, and Agentforce 1 Edition
            Available with Einstein for Sales, which is included in Einstein 1 Sales Edition and available for an extra cost in Enterprise and Unlimited Editions
            Available with Sales Engagement, which is included with Sales in Performance and Unlimited Editions, and available for an extra cost in Professional and Enterprise Editions
            Available with Revenue Intelligence, which is available for an extra cost in Enterprise and Unlimited Editions
            Note
            Note We’re reorganizing the Einstein Activity Capture documentation. We’re moving some information around, but we aren’t deleting anything.
            User Permissions Needed
            To check a user’s connection status:

            Customize Application

            OR

            Modify All Data
            To view the Einstein Activity Capture setup pages:

            View Setup and Configurations

            AND

            Customize Application OR Modify All Data
            1. From Setup, in the Quick Find box, enter Einstein Activity Capture, and then select Settings.
            2. In the Quick Links section, click Check User Connection.
            3. Enter the name of any Salesforce user, and then click Check Connection.
              If the connection fails, work with your Exchange or Google admin to make sure that the user is set up properly.

            See Also

             
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