Get the Outlook Integration via the Salesforce Add-In
To use the integration, each Outlook user needs the Salesforce add-in for Microsoft
Outlook. How each user gets the add-in is up to the email administrator and IT department at
your company. After the add-in is installed, open it in Outlook, connect your email account, and
then manage the add-in like you do other Microsoft add-ins.
Required Editions
Available in: Salesforce Classic and
Lightning Experience
Available with Sales Cloud, Service Cloud, and Lightning Platform in:
Essentials, Group, Professional, Enterprise,
Performance, Unlimited, and Developer Editions
Important Some companies restrict individual access to Microsoft AppSource.
Therefore, we recommend that your email administrator or IT department deploys the Salesforce
add-in for you. However, if you have access to the Microsoft AppSource store, you can install
the Salesforce add-in yourself.
To learn more about launching and managing the Salesforce add-in desktop versions of Outlook
and for Outlook on the web, see the Microsoft documentation.
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