Payment Methods

Payment methods contain important information such as payment method address, expiration date, and bank routing number. You can also store a token that the payment gateway uses to process a payment. Your customers can use payment methods to quickly submit payments by using the method on file rather than entering the payment method each time a payment occurs. Payment methods can represent recurring payments or a one-time payment that an authorized Salesforce user performs.

To process all of an account’s transactions with a specific payment method, select your payment method’s Autopay field and relate it to your account. You can assign multiple payment methods to the same account, but an account can have only one payment method with a selected autopay field. To change autopay methods on an account, deselect autopay on your old method before you select autopay on the new method.

Payment options include credit card, ACH, or cash. Admins must first establish a payment gateway for their enterprise before they can accept payments via credit card or ACH.

After you have a payment gateway and payment method, create a payment scheduler to process payments for posted invoices with open balances.

Your customers can also set up their payment from a virtual terminal. Whenever they receive an invoice and select the virtual terminal payment link, they see the payment method form.

Note The encryption logic isn’t part of the Salesforce Billing triggers. So, even if you save payment methods when the triggers are disabled, the saved records are PCI-compliant.

Example This is a sample credit card payment method. Because AutoPay is enabled, Salesforce Billing uses it during payment runs that include its related account.

Payment Type

Credit Card

Payment Gateway

Authorize.net

Active

Selected

Auto Pay

Selected

Name on Card

Joe Smith

Card Last Four

1111

Note This field auto-populates when a card number is also entered.

Card Number

****-****-****-1111

Note To ensure PCI compliance, Salesforce Billing shows only the last four digits of the entered card numbers.

Card Type

Visa

Card Expiration Month

01

Card Expiration Year

2020

Card CV

[null]

Note To ensure PCI compliance, Salesforce Billing doesn't store values for the CVV numbers.

• PCI Compliance in Salesforce Billing
  The Payment Card Industry Data Security Standard, also known as PCI Compliance, is an information security standard for companies that accept, process, store, or transmit credit card information from major credit card providers. Salesforce Billing became PCI Level 1 compliant in 2012 and has retained its compliance every year afterward. (Salesforce Billing Managed Package)
• Create an ACH Payment Method
  Create and store a record of a customer ACH. (Salesforce Billing Managed Package)
• Create a Credit Card Payment Method
  Add a credit card payment method to an account. (Salesforce Billing Managed Package)
• Lockbox Processing
  Lockbox services collect customer checks through a third-party bank and send them to your business for processing. This service saves your business from spending excessive time processing high volumes of checks. Since each bank has a different lockbox file format, Salesforce doesn’t have any pre-built integrations with lockbox providers. When you set up your integration between Salesforce Billing and a lockbox service, make sure that you follow key guidelines. (Salesforce Billing Managed Package)
• Managing Expiring Credit Cards
  Manage expiring credit cards to avoid rejection fees. You can flag expired credit cards so they're not sent to your payment processor, and create processes that prompt customers to update near-expired cards. (Salesforce Billing Managed Package)