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            Create a Calendar to View Open Cases by SLA in Lightning Experience

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            Create a Calendar to View Open Cases by SLA in Lightning Experience

            Monitor open cases and increase compliance with your service level agreement.

            Required Editions

            Available in Lightning Experience in: Enterprise, Performance, Unlimited, and Developer Editions

            Use the following selections.

            Object
            Case
            Calendar Name
            Time Left in SLA
            Field for Start
            Date Opened (Date)
            Field for End
            Custom formula field, Opened (Date) + 36 hours: SLA Expiration
            Apply a Filter (Optional)
            All Open Cases, or another list view
            Field Name to Display
            Customer Name

            Now you can see at a glance whether you’re meeting your SLA.

            See Also

             
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