The Call Explorer feature allows users to ask questions about voice and video calls.
Gather information about a call, such as product mentions or outstanding customer questions. And
with the Explore Conversation invocable action, you can harness this power through Flow Builder,
Metadata API, REST, Apex, and Agentforce.
Required Editions
Available in: Lightning Experience
Available in Einstein Conversation Insights, which is available in
Starter, Pro, Enterprise, Performance,
Unlimited, and Agentforce 1 Sales Editions
With the Explore Conversation action, you can ask questions about your customer conversations,
and Einstein provides an answer. Answers are provided based on the conversation transcript
using generative AI. Call Explorer does not support prompt configuration with prompt
templates.
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