Create flows and use the REST API and Apex to get information about call insights and
call summaries. This can include information about customer challenges, competitor mentions, and
any custom insights you’ve configured.
Required Editions
Available in: Lightning Experience
Available in Einstein Conversation Insights, which is available in
Starter, Pro, Enterprise, Performance,
Unlimited, and Agentforce 1 Sales Editions
With the Get Conversation Intelligence action you can get information about conversation
intelligence elements. This includes call summaries and different call insights, including
automatic insights, keyword insights, and generative insights. For more information about
automatic insights, see Einstein Conversation Insights.
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