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            Gong Integration with Einstein Conversation Insights

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            Gong Integration with Einstein Conversation Insights

            Connect Gong to begin importing call transcripts into Einstein Conversation Insights. Use Gong with out-of-the-box agents like Lead Nurturing agent, Sales Management agent, and others available with Salesforce AI.

            Required Editions

            Available in: Lightning Experience
            Available in Einstein Conversation Insights, which is available in Starter, Pro, Enterprise, Performance, Unlimited, and Agentforce 1 Sales Editions

            To integrate with Gong, from Salesforce Go, enter Einstein Conversation Insights under Features. In the Connect Transcription Provider section, click Go to Setup for the Gong setting and follow the steps provided to install the managed package from AppExchange.

            Gong setting in Salesforce Go

            For more details about setting up Gong, see Set Up Gong Integration. You can also request to import call transcripts created before Gong was connected to Salesforce.

            New transcripts from Gong are processed once each day. Call transcripts and relevant insights are available with new video call and video call participant records.

             
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