Connect Gong 开始将通话记录导入 Einstein 对话见解。将 Gong 与现成的客服人员一起使用，例如潜在客户培养客服人员、销售管理客服人员和其他 Salesforce AI 可用的客服人员。
所需的 Edition
适用于：Lightning Experience
适用于 Einstein 对话见解，适用于 Starter、Pro、Enterprise、Performance、Unlimited 和 Agentforce 1 Sales Edition
要与 Gong 集成，从 Salesforce Go 中，在功能下输入 Einstein 对话见解。在“连接转录提供者”部分，单击转到“设置”中的“锣”设置，并按照提供的步骤从 AppExchange 安装受管软件包。
有关设置 Gong 的更多详细信息，请参阅设置 Gong 集成。您也可以请求导入在 Gong 连接到 Salesforce 之前创建的通话脚本。
龚新抄本每天处理一次。通话记录和相关见解适用于新的视频通话和视频通话参与者记录。
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