Considerations for Importing Contacts from a Mobile Device
When importing contacts into Salesforce from a mobile device’s contact lists, there are
a few things to be aware of.
Required Editions
Available in: both Salesforce Classic and Lightning
Experience
Available in: all editions
To use the Import from Device button, you need the Allow Salesforce to import Contacts from
mobile device Contact lists permission.
When importing contacts from an Android or iOS device using Salesforce into an org that has
State and Country picklist fields enabled, the State field isn’t
populated.
If you have multiple mobile phone fields in your mobile device’s contact, and the
Phone field in Salesforce is empty:
The first mobile phone field maps to the Phone field in
Salesforce.
The second mobile phone field maps to the Mobile field in
Salesforce.
When you select emails from the mobile device, the Salesforce mobile app typically pulls the
second email address location. If labels are created on the device, the integration tries to map
from the local work email address to the standard contact email address in Salesforce.
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