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Manage Your Quotes with CPQ
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            Renew Your Contracts and Assets

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            Renew Your Contracts and Assets

            Renew a contract when your subscriptions are about to reach their end date. If you’re using an asset-based renewal model, you can renew a percent of total product and its covered assets. (Salesforce CPQ Managed Package)

            Required Editions

            Available in: All Salesforce CPQ Editions

            For a deep dive into amendments and renewals, watch this video:

            Your account’s renewal model and your use case determine the way you perform renewals. Regardless of your method, Salesforce CPQ creates a renewal opportunity and renewal quote. The renewal quote contains all the products you’re renewing. You can also add new products to the renewal quote.

            We’ll review renewal methods at a high level here. Later, you can check out our tasks for step-by-step explanations and examples.

            Renewal model Use case Actions Results
            Contract-based The subscriptions on one contract are near their end dates and your customer wants to renew them for another term of service. To create a renewal quote from your contract, click Renewal Quoted on your contract record.
            • Salesforce CPQ creates a renewal opportunity and renewal quote.
            • The renewal quote contains all the subscriptions and covered assets from your contract.
            Contract-based The subscriptions on several of your account’s contracts are near their end dates. Your customer wants to renew them, and you want to move all the renewed subscription products into a single renewal opportunity. To renew contracts from your account, go to your account’s Contracts related list, select all the contracts to renew, and then click Renew Contracts.
            • Salesforce CPQ asks you to pick a master contract. The renewal quote inherits its end date from the master contract’s end date.
            • Salesforce CPQ creates a renewal opportunity and renewal quote.
            • The renewal quote contains products for all the subscriptions and covered assets from the contracts you renewed.
            Asset-based You have a percent of total asset that represents a subscription and at least one covered asset. To renew assets, click Renew Assets on your account.
            • Salesforce CPQ creates a renewal opportunity and renewal quote.
            • The renewal quote contains your percent of total asset product and all the asset products it covered.
            • The covered products on the renewal quote have a net total price of $0 to show that your customers paid for them.
            • Renewal Pricing Method Data Flows
              The account's Renewal Pricing Method field controls how Salesforce CPQ calculates the list unit price of renewed subscription quote lines on renewal quotes. (Salesforce CPQ Managed Package)
            • Renewal Field Guidelines
              Salesforce CPQ provides several fields that let you automate and customize the renewal process. You can find these fields on your account, contract, and subscription records. (Salesforce CPQ Managed Package)
            • Renew from the Contract Record
              Renew one of your contracts directly from the contract record. This process is useful if you don’t need to renew several contracts into the same renewal quote. (Salesforce CPQ Managed Package)
            • Renew Contracts from an Account
              Renew two or more contracts at the same time from your account. Renewing multiple contracts from an account is useful if you want all the subscriptions and assets from these contracts to go to one renewal opportunity. (Salesforce CPQ Managed Package)
            • Renew Multiple Contracts Through List Views
              Create a list view that shows every contract on an account, and use it to review multiple contracts simultaneously. Because the contracts related list shows up to 100 contracts at a time, list view renewals are useful when your account contains over 100 contracts. (Salesforce CPQ Managed Package)
            • Guidelines for Renewing a Contract with Multiple Subscription End Dates
              If your contract contains subscriptions with different end dates, you can control how Salesforce CPQ sets the start and end dates of your renewal quotes. This feature is useful if you don’t want an amendment quote to coterminate with the original contract. (Salesforce CPQ Managed Package)
            • Renew Assets in Asset-Based Accounts
              If you’re using asset-based renewals, you can renew from your account assets that are covered by a percent of total product. (Salesforce CPQ Managed Package)
            • Use a Single Renewal Quote for All of an Account's Subscriptions
              Keep all your customer's renewed subscriptions on a single quote and contract. This makes it easier to manage renewals and align them to end on the same date. (Salesforce CPQ Managed Package)
            • Combine Subscriptions on Renewal Quotes
              Configure your contract to combine subscriptions for the same product onto a single renewal quote line, as long as the subscriptions have matching end dates. (Salesforce CPQ Managed Package)
            • Guidelines for Renewed Products
              A product’s type determines how it moves through the renewal process. Use key renewal fields on your product records to customize this process. (Salesforce CPQ Managed Package)
             
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