Loading
Salesforce now sends email only from verified domains. Read More
Data Quality
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            View Error Logs for Duplicate Rules and Matching Rules

            You are here:

            1. Salesforce Help
            2. Docs
            3. Data Quality

            View Error Logs for Duplicate Rules and Matching Rules

            Troubleshoot system errors that prevent duplicate rules or matching rules from running. Error logs are deleted after 90 days.

            Required Editions

            Available in: Lightning Experience and Salesforce Classic (not available in all orgs)
            Available in: Essentials, Professional, Enterprise, Performance, Unlimited, and Developer Editions
            User Permissions Needed
            To view error logs: View Setup and Configuration
            1. From Setup, use the Quick Find box to find Duplicate Error Logs.
            2. View the error logs. Logs are displayed in a list view.
              Duplicate error logs list view, All Duplicate Error Logs; each log notes the object, the record, the matching rule, an error message, and a date
            Example
            Example Here are some scenarios that can produce errors.
            • The match engine used for fuzzy matching methods is temporarily unavailable. Matching rules that include fuzzy matching methods don’t run.
            • The Report option on duplicate rules is selected, but a report isn’t generated because the system can’t create a duplicate record set. (Reports on duplicates are based on duplicate record sets.)
             
            Loading
            Salesforce Help | Article