Upgrade Microsoft Office 365 Authentication Method to Microsoft Graph
Microsoft is retiring Exchange Web Services (EWS) for Microsoft Office 365 in October
2026. Microsoft Graph API replaces EWS. Upgrade the authentication method of Einstein Activity
Capture, Inbox, and Lightning Sync to use Microsoft Graph to avoid service
disruption.
Required Editions
Available in: Lightning Experience
Available with Einstein Activity Capture Standard in Sales in Starter,
Pro Suite, Professional, and Enterprise Editions
Available with Unlimited Edition, Einstein 1 Sales Edition, and
Agentforce 1 Edition
Available with Einstein for Sales, which is included in Einstein 1 Sales
Edition and available for an extra cost in Enterprise and
Unlimited Editions
Available with Sales Engagement, which is included with Sales in
Performance and Unlimited Editions, and available for an extra cost
in Professional and Enterprise Editions
Available with Revenue Intelligence, which is available for an extra cost in
Enterprise and Unlimited Editions
Microsoft Graph Authentication in Einstein Activity Capture Starting Spring ’26, Einstein Activity Capture configured to use Microsoft Office 365 is automatically authenticated by using Microsoft Graph. If you set up Einstein Activity Capture to use Microsoft Office 365 before Spring ’26, upgrade to Microsoft Graph by August 2026 to avoid service disruption.
We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required Cookies
Always Active
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional Cookies
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising Cookies
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.
