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            Change Microsoft Office 365 Authentication Level in Einstein Activity Capture

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            Change Microsoft Office 365 Authentication Level in Einstein Activity Capture

            Change the authentication level of Microsoft Office 365 from Application-Level to Role-Based Access Control (RBAC) and vice versa. To switch to User-Level OAuth or vice versa, reset Einstein Activity Capture.

            Required Editions

            Available in: Lightning Experience
            Available with Einstein Activity Capture Standard in Sales in Starter, Pro Suite, Professional, and Enterprise Editions
            Available with Unlimited Edition, Einstein 1 Sales Edition, and Agentforce 1 Edition
            Available with Einstein for Sales, which is included in Einstein 1 Sales Edition and available for an extra cost in Enterprise and Unlimited Editions
            Available with Sales Engagement, which is included with Sales in Performance and Unlimited Editions, and available for an extra cost in Professional and Enterprise Editions
            Available with Revenue Intelligence, which is available for an extra cost in Enterprise and Unlimited Editions
            User Permissions Needed
            To connect Salesforce to Microsoft 365:

            Customize Application

            OR

            Modify All Data
            To view the Einstein Activity Capture setup pages:

            View Setup and Configurations

            AND

            Customize Application OR Modify All Data

            When changing to RBAC OAuth, work with your Azure admin to set up the necessary permissions for users.

            1. From Setup, in the Quick Find box, enter Einstein Activity Capture, and then select Settings.
            2. Click the down arrow and select Switch to Application-Level OAuth or Switch to RBAC OAuth.
            3. Review the server URL that Salesforce redirects you to when you log in to your Microsoft Office 365 account.
            4. Click Log In and enter your company’s Microsoft Office 365 account credentials. Then, accept Salesforce's access to Microsoft Office 365.
              When you’re done, you return to the Einstein Activity Capture setup flow and Salesforce auto-populates the tenant ID field.
            5. Optionally, test the connection between Salesforce and Microsoft Office 365.
            6. Click Finish to change the authentication method.
             
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