Loading
Sales Productivity
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            Considerations for Call Explorer

            You are here:

            1. Salesforce Help
            2. Docs
            3. Seller Productivity

            Considerations for Call Explorer

            To use Call Explorer, consider supported functionality, usage, limitations and allowances, limits, and other issues.

            Required Editions

            Available in: Lightning Experience
            Available in Starter, Pro, Enterprise, Performance, Unlimited, and Agentforce 1 Sales Editions with the Einstein for Sales add-on and Einstein Conversation Insights.

            Call Explorer Feature Language and Locale Support

            Call Explorer supports these languages and locales.

            • Arabic
            • Bulgarian
            • Catalan
            • Chinese (Simplified and Traditional)
            • Croatian
            • Czech
            • Danish
            • Dutch
            • English (Australia), English (England), English (India), English (Ireland), English (New Zealand), English (Scotland), English (US)
            • Finnish
            • French (Canada), French (France)
            • German
            • Greek
            • Hebrew
            • Hindi
            • Hungarian
            • Icelandic
            • Indonesian
            • Italian
            • Japanese
            • Korean
            • Latvian
            • Lithuanian
            • Norwegian
            • Polish
            • Portuguese (Brazil), Portuguese (Portugal)
            • Punjabi
            • Romanian
            • Russian
            • Serbian
            • Slovak
            • Spanish (Spain), Spanish (US)
            • Swedish
            • Thai
            • Turkish
            • Ukrainian
            • Vietnamese

            For orgs using Vendor Transcript Processing, the languages available for transcription are limited to those supported by each vendor. Check the help resources for each vendor to see the complete list of languages available:

            Call Explorer Large Language Model Support

            Call Explorer supports these models.

            GPT 4 Omni (GPT-4o)

            Call Explorer and Einstein Requests Usage

            Usage Types Billed by Feature
            Card type description notes
            Einstein Requests Einstein Requests Usage is calculated based on questions asked. See Einstein Usage.

            Call Explorer Limitations and Allowances

            • Einstein Conversation Insights is not supported in Experience Cloud or Government Cloud.
            • Call Explorer does not support prompt configuration with prompt templates.
            • The Einstein Trust Layer detects and masks certain types of sensitive data. Some data types detected by the Einstein Trust Layer are not supported in all the languages that Call Explorer supports. For example, company name and credit card detection are supported in English, French, German, Italian, Japanese, and Spanish only. For more information see Einstein Trust Layer Region and Language Support.

            Other Considerations

            • Call Explorer is also supported as an invocable action.
            • Call Explorer is also available with Agentforce (Default) and flows as a standard action.
             
            Loading
            Salesforce Help | Article