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          Configure the Voice Connector

          Configure the Voice Connector

          Go through the configuration steps described in the linked documents for each connector. These steps are the bulk of the work required for connecting the voice provider.

          Required Editions

          Available in: Lightning Experience
          Available in Einstein Conversation Insights, which is available in Starter, Pro, Enterprise, Performance, Unlimited, and Agentforce 1 Sales Editions
          User Permissions Needed
          To enable Einstein Conversation Insights: Customize Application

          This video describes how to integrate voice connectors with the Voice Connector app.

          View this video in a separate tab.

          1. From the Configure Named Credentials step, click Configure Named Credential.
            The configuration guide for each voice provider appears.
          2. Follow the instructions in the guide. The current configuration guide for each voice provider is also available here:
            1. Aircall Configuration Guide
            2. Amazon Connect Configuration Guide
            3. Dialpad Configuration Guide
            4. RingCentral Configuration Guide
            These instructions involve more than configuring the named credentials and are different for each connector.
           
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