Loading
Salesforce now sends email only from verified domains. Read More
Sales Productivity
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            Enable Voice Connector Integration

            You are here:

            1. Salesforce Help
            2. Docs
            3. Seller Productivity

            Enable Voice Connector Integration

            Turn on the integration as the final step. The activation step order differs slightly depending on whether you want to automatically process calls from the past week.

            Required Editions

            Available in: Lightning Experience
            Available in Einstein Conversation Insights, which is available in Starter, Pro, Enterprise, Performance, Unlimited, and Agentforce 1 Sales Editions
            User Permissions Needed
            To enable Einstein Conversation Insights: Customize Application

            You can automatically process voice calls associated with the connector from the past 7 days. This feature isn’t available with Amazon Connect.

            If you don’t want to process voice calls, do steps 2–3 first, and then step 1.

            1. From the Enable Integration step, turn on the toggle.
            2. From Setup, enter Einstein Conversation Insights in the Quick Find box, and then select General Settings.
            3. Turn on the voice connector you set up.
              Note
              Note For Dialpad, we recommend that you contact Dialpad Support about enabling auto recording capture prior to enabling the voice connector integration. For more information, see the Dialpad Configuration Guide.
             
            Loading
            Salesforce Help | Article