Considerations for In-Person Meeting Transcription

To use In-Person Meetings, consider supported functionality, usage, limitations and allowances, limits, and other issues.

Note This feature does not draw down credits for AI usage if your org has Agentforce for Sales, Service, or Industry add-on license, or if your org has Agentforce 1 Edition for Sales, Service, or Industry. For more information on generative AI credit consumption, see Metering for Agentforce and Generative AI Usage. Credits can still be consumed by data services in Data 360 and other related usage.

This feature requires the Seller-Focused Mobile Experience with Salesforce Mobile.

• Einstein Conversation Insights is not supported in Experience Cloud or Government Cloud.
• For push notifications to work correctly, you must use Sales Cloud Mobile. Otherwise, you need to manually go to the event in Sales Cloud Mobile to start transcription.
• You must start the transcription while the meeting is active. The option disappears after the meeting time expires.
• The meeting audio is processed locally and is never recorded or stored. Only the text transcript is saved.
• As transcripts are stored locally during that login session, they’ll be lost if and when the user logs out of their account. When you log out of your account, transcripts from previous meetings won’t be accessible.
• Speaker assignment isn’t required to save the transcript and sync with ECI.
• Although transcription works offline, saving the transcript requires an internet connection.
• In-Meeting Transcription is only supported on iPads on M4 chip or newer .
• The locale of the device determines the language of the transcription.
• In-Meeting Transcription supports these languages: Arabic, Chinese (Simplified and Traditional), Dutch, English (Australia), English (England), English (India), English (Ireland), English (New Zealand), English (Scotland), English (US), French (Canada), French (France), German, Italian, Japanese, Korean, Polish, Portuguese (Brazil), Portuguese (Portugal), Russian, Spanish (Spain), Spanish (US)
• To ensure that an Android device can reliably transcribe, make sure that it meets these hardware requirements:

  Requirement	Minimum
  Android Version	13 or later
  Total RAM	8 GB
  CPU Cores	6

  For more information on device requirements, see Requirements for the Salesforce Mobile App.