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            Considerations for Sales Signals

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            Considerations for Sales Signals

            To use Sales Signals, consider supported functionality, usage, limitations and allowances, limits, and other issues.

            Required Editions

            Available in: Lightning Experience
            Available in Starter, Pro, Enterprise, Performance, Unlimited, and Agentforce 1 Sales Editions with the Einstein for Sales add-on, Data 360, and Einstein Conversation Insights.
            Example
            Example
            Note
            Note This feature does not draw down credits for AI usage if your org has Agentforce for Sales, Service, or Industry add-on license, or if your org has Agentforce 1 Edition for Sales, Service, or Industry. For more information on generative AI credit consumption, see Metering for Agentforce and Generative AI Usage. Credits can still be consumed by data services in Data 360 and other related usage.

            Sales Signals Feature Language and Locale Support

            Sales Signals is currently only supported in English.

            Sales Signals Large Language Model Support

            Sales Signals supports these models.

            GPT 4 Omni (GPT-4o)

            Sales Signals Limitations and Allowances

            Einstein Conversation Insights is not supported in Experience Cloud or Government Cloud.

            Data 360 is required to use Sales Signals.

            Sales Signals supports up to one refresh every 7 days.

            Other Considerations

            • Competitor and Product insights should be configured beforehand. You can configure keyword insights from the Call Insights page in Setup.
            • 100 segments with a particular competitor or product are needed for a given insight to appear.
            • Calls must be at least two minutes long and include a transcript.
            • Admins can refresh conversation data 7 days after the last update.
             
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