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            Find Email Sent from a Salesforce Record in Lightning Experience

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            Find Email Sent from a Salesforce Record in Lightning Experience

            After you send an email, Salesforce creates an email record to track the email and store its content. The activity feed includes a link to that email. If you sent email to a contact or lead, each of those records includes a link to the email.

            Required Editions

            Available in: Salesforce Lightning Experience
            Available in: Essentials, Professional, Enterprise, Performance, Unlimited, and Developer Editions
            User Permissions Needed
            To view sent email: View Tasks permission and access to the record the email was sent from.

            For emails that don’t include any contact or lead records as recipients in the To field, the email and the feed item are created for the record specified in the Related To field when you sent the email.

            If you use Automatic BCC, as defined in your email settings, you receive a copy of the email in the inbox of your specified return address.

            Note
            Note If your company does not have Enhanced Email enabled, Salesforce saves sent emails as task records instead of email records. You find the task records the same way you would find email records. If you are unsure of whether your company uses Enhanced Email, speak with your administrator.
            1. Open either the record that was originally open when you wrote the email or the record for the contact or lead you sent it to.
            2. To find the email in Past Activity, click the Activity tab.
            3. To open the email’s task record, where you can view the message and related details, click the email link. And if you use Automatic BCC, you can find the sent email in your inbox.
             
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