Loading
Feature degradation | Gmail Email delivery failureRead More
Sales Productivity
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            Outlook and Gmail Integration License Support

            You are here:

            1. Salesforce Help
            2. Docs
            3. Seller Productivity

            Outlook and Gmail Integration License Support

            You can set up the Outlook and Gmail integrations for users who are assigned to Sales Cloud, Service Cloud, and some Lightning Platform licenses. If you extend the integration with Salesforce Inbox, users require an Inbox license.

            Required Editions

            Available in: Salesforce Classic and Lightning Experience
            Available with Sales Cloud, Service Cloud, and Lightning Platform in: Essentials, Group, Professional, Enterprise, Performance, Unlimited, and Developer Editions

            The Outlook and Gmail integrations support users working from these licenses:

            • Sales
            • Service
            • Lightning Platform

            Outlook and Gmail integrations with Inbox support users who also have one of these licenses, and Inbox permissions enabled:

            • Inbox
            • Sales Cloud Einstein
            • Sales Engagement

            The addition of an Inbox license provides the following.

            • More features in the Outlook and Gmail integrations to increase sales reps’ productivity while they’re working in Outlook and Gmail.
            • Access to select Inbox features in email from Lightning Experience.
            • Access to Inbox mobile apps.

            A Salesforce user requires a single Inbox license to access Inbox features in their Outlook or Gmail account. The user can access Inbox features from multiple email accounts with a single Inbox license. However, logged emails from each email account log to the same Salesforce account.

            Note
            Note The Outlook and Gmail integrations with or without Inbox aren’t supported in partner communities.

            See Also

             
            Loading
            Salesforce Help | Article