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Compare the Legacy Inbox Add-In and Extension to the Outlook and Gmail Integrations with Inbox
The Salesforce add-in, which provides the Outlook and Gmail integration base features and Inbox features, is built on the trusted Salesforce platform. That platform brings you the security you trust with Salesforce and the side panel is customizable by using Lightning App Builder to better meet your users’ needs.
Required Editions
| Available in: Lightning Experience |
| Available in: Unlimited, Einstein 1 Sales, and Agentforce 1 Sales Editions. Available for an extra cost in Professional and Enterprise Editions. |
| Feature | Legacy Inbox | Outlook Integration with Inbox | Gmail Integration with Inbox |
|---|---|---|---|
| Support for personal Gmail accounts | Yes | N/A | -- (Requires a Google Workspace email account) |
| Support for shared folders (delegate access) | -- | Yes | -- |
| Customize the layout and features that reps see using Lightning App Builder (admins only) | -- | Yes | Yes |
| Add Lightning components, including AppExchange components, to the side panel (admins only) | -- | Yes | Yes |
| Choose favorite objects | Yes | -- (Admin determines objects available in the related list) |
-- (Admin determines objects available in the related list) |
| Log emails to Salesforce records | Yes | Yes (To multiple people records and one other record) |
-- (To multiple people records and one other record) |
| Use email templates | Yes | Yes (HTML and Lightning Experience templates) |
Yes (HTML and Lightning Experience templates) |
| Send mass emails* | Yes | -- (Use Lightning list emails instead) |
-- (Use Lightning list emails instead) |
| Log calendar events to Salesforce and identify the event type | -- | Yes | Yes |
| Log emails and events to Salesforce records created from custom objects | Yes | Yes | Yes |
| Create Salesforce contacts, leads, and opportunities | Yes | Yes | Yes |
| Create Salesforce cases | Yes | Yes | Yes |
| Create Salesforce records for other standard objects, such as accounts | -- | Yes (Add quick actions to the publisher layout) |
Yes (Add quick actions to the publisher layout) |
| Create Salesforce records for custom objects | -- | Yes | Yes (Add quick actions to the publisher layout) |
| Insert available times for meetings and schedule meetings on behalf of a colleague | Yes | Yes (Localized and accessibility compliant) |
Yes (Localized and accessibility compliant) |
| Schedule emails to send later | Yes | Yes | Yes |
| View, edit, and create text shortcuts | Yes | Yes (Integrated with Lightning Quick Text) |
Yes (Integrated with Lightning Quick Text) |
| Know when recipients open emails | Yes | Yes (Also available in the email record and Sales Engagement) |
Yes (Also available in the email record and Sales Engagement) |
| Know when recipients click links in emails | Yes | Yes | Yes |
| Push phone number to phone | Yes | -- | -- |
| Receive follow-up reminders if you’ve received no reply | Yes | Yes (Via native Outlook features) |
Yes (Via native Outlook features) |
| Receive Google Chrome desktop notifications | Yes | N/A | N/A |
| Support for Einstein Activity Capture | Yes | Yes | Yes |
*List emails sent from legacy versions of Inbox don’t migrate to Lightning list emails.
