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            Engagements and Alerts in the Outlook and Gmail Integrations with Inbox

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            Engagements and Alerts in the Outlook and Gmail Integrations with Inbox

            The Feed tab in the integration provides a comprehensive look at how your customers and prospects engage with the emails that you send. The feed includes information such as replies to emails sent from across Salesforce, not just from Outlook or Gmail.

            Required Editions

            Available in: Lightning Experience
            Certain features are available with Sales and included in Starter, Professional, Enterprise, Performance, and Unlimited Editions
            All features are available with Inbox, Sales Engagement, or Sales Cloud Einstein.

            Engagement data is gathered for all emails that you send from the Outlook and Gmail integrations with Inbox. That includes emails generated from the Work Queue if you have Sales Engagement, and emails that aren’t set for email tracking. Engagement data is also available if Einstein Activity Capture is on and the email includes at least one external recipient.

            The Feed tab includes these actions for emails sent with tracking on:

            • A recipient opens an email.
            • A recipient clicks a tracked link.

            The Feed tab includes these actions for each recipient on an email:

            • A recipient replies to an email.
            • You receive an automated out-of-office reply.
            • An email bounces back to you.
            Tip
            Tip If you use the Work Queue, you have Sales Engagement. You also receive alerts in the feed when a new lead, contact, or person account is assigned to you.

            The feed shows the last 30 days’ worth of engagements, with the most recent notifications at the top. Use the sorting and filtering options to find your hottest leads. If you use cadences and the Work Queue, you can also find the engagement data in the My Feed tab within the Work Queue. Your Salesforce admin determines whether you also have a Feed tab with the same information.

            To see 90 days’ worth of engagement history for an email logged to Salesforce, use the Engagement History related list on the EmailMessage record in Sales.

            See Also

             
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