Considerations for Sending Classic Email Templates in Salesforce Classic

Before you send Classic email templates, consider a few key points.

Available in: Salesforce Classic

Available in: All Editions except Essentials.

When authoring an email, you can choose a predefined template for the message. To personalize your message, you can include merge fields that are replaced with information from the Salesforce record when the email is sent. For example, your company can use a standard template to communicate solution information to customers with cases. Your Salesforce admin can maintain company-wide templates, and you can maintain your own templates.
Email templates give you access only to the fields that are accessible to you via your page layout and field-level security settings. (Field-level security is available in Professional, Enterprise, Unlimited, Performance, and Developer Editions.)
If your template contains a merge field for which no data exists in a particular record, that field doesn’t appear in the email that you send. To find such blank fields, modify your recipient list view to search for the merge fields that you’re using in your template. Then enter the criterion “<field> equals,” leaving the third field blank. Edit those records that have blank fields before you send email.
If you modify an email template, your changes affect the HTML version of the template.
You can’t modify custom email templates.
To reduce the overall load time for the merge field dropdown, grant users the View Setup and Configuration permission or delete unnecessary custom fields from your org.

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