Considerations for Sending Email in Salesforce Classic
Before you send email, consider a few key points.
Required Editions
Available in: Salesforce Classic
Available in: All Editions except Essentials.
General
You can enter only one name in the To field.
You can include a signature in text emails only.
Tracking Email
To track email that you sent, use HTML formatting when authoring. Also make sure that your
Salesforce admin has added the HTML Email Status related list to your contact, lead, and person
account pages.
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