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            Send Email Through Gmail™ or Office 365™ in Lightning Experience

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            Send Email Through Gmail™ or Office 365™ in Lightning Experience

            Send your Salesforce email through your Gmail or Office 365 account. Emails sent in Lightning Experience look like they were sent from your Gmail or Office 365. You can also see the emails you’ve sent in your Gmail or Office 365 Sent Items folder.

            Required Editions

            Available in: Lightning Experience
            Available in: Essentials, Professional, Enterprise, Performance, Unlimited, and Developer Editions
            User Permissions Needed
            To send email from Salesforce through Gmail or Office 365:

            Send Email

            AND

            Send Email through External Email Service

            AND

            Access to the record the email is sent from

            Emails sent through workflows and triggers are still sent through Salesforce. Also, bounce management isn’t supported when you send through external email accounts.

            Email delivery information for Send through Gmail or Office 365 is not available in the email logs. Use the email logs from Gmail or Office 365 instead.

            1. From your personal settings, enter My Email Settings in the Quick Find box, and then select My Email Settings.
            2. Select how you’d like to send your email.
              Your Salesforce admin can enable either Gmail or Office 365 for your org. You can’t choose between the two.
            3. Click Save.
             
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