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            Email Address Internationalization (EAI)

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            Email Address Internationalization (EAI)

            Connect with users across the globe by using non-Latin-based characters in email addresses when sending emails from Salesforce.

            Required Editions

            Available in: Salesforce Classic and Lightning Experience
            Available in: All editions
            Note
            Note EAI requires API version 49.0 or later.
            • Email Address Internationalization (EAI) Considerations
              Understand the impact of Email Address Internationalization (EAI) on email address length and the number of allowed recipients per email. Review support limitations, best practices, and the changes to the character encoding returned through the API for email fields.
            • Prepare for Email Address Internationalization (EAI)
              Take these steps before activating Email Address Internationalization (EAI). Make sure that UTF-8 support exists throughout the email’s path, update your integrations to support Unicode characters, and adopt the latest API version. We also recommend that custom fields storing email addresses are of the Email field type.
            • Set Up Email Address Internationalization (EAI)
              Email Address Internationalization (EAI) allows non-Latin-based characters in email addresses when sending emails to and from Salesforce. You can choose whether emails containing a mix of American Standard Code for Information Interchange (ASCII) and international email addresses are sent as separate or single emails.
             
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