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Considerations for Using Email Logs
Before using email logs for your Salesforce org, review a few details.
Required Editions
| Available in: Lightning Experience and Salesforce Classic |
| Available in: All Editions |
- Requests for email logs are queued in the order that they’re received. Email logs are available within 30 minutes of your request.
- The pending email log requests list provides the status on email log requests that haven’t yet completed.
- The email log errors list provides descriptions for requests that failed. You can’t resubmit a failed request that requires data that has exceeded the 30-day limit, or if you already have three pending requests.
- Email logs are CSV files contained within a compressed file that contains a maximum of 100,000 records. Since email log requests return up to 500,000 records, there can be up to five .zip files to download. Logs contribute to your overall file storage limits.
- You can have a maximum of three pending log requests at one time. If you already have three pending requests, you can’t request another log until at least one of those requests completes.
- Each email log can span a maximum of seven days. To see email log data for a duration longer than seven days, create multiple requests.
- Email logs include emails sent through email actions, list email, and mass email, as long as the emails are sent through Salesforce. Logs include inbound emails, as well as outbound emails.
- Emails sent through external systems such as Gmail or Office 365 aren’t shown in email logs.
- You can’t download any file from an org from which you don’t belong. To download the file, contact your admin.
- Splunk indexes all of your search results. All indexes may not be available at the time of your query. For example, you can run two queries simultaneously and get varying results. Use this tool is to resolve support issues, not for audit purposes.
- When your org is moved from one data center to another, the logs are retained in the old data center.
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