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            Enable Filtering for Email Tracking by IP Address

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            Enable Filtering for Email Tracking by IP Address

            To ensure that email tracking engagement data isn’t included when an email is opened by an internal user, add your company’s IP address range. If an email is set to be tracked and is opened by someone with an IP address in the range, that open isn’t included as an engagement.

            Required Editions

            Available in: Essentials, Professional, Enterprise, Performance, Unlimited, and Developer Editions
             
            Available with Sales Engagement, which is available for an extra cost in: Enterprise, Performance, and Unlimited Editions
            Available with Inbox, which is available in Professional, Enterprise, Performance, and Unlimited Editions
            Note
            Note If your org has Einstein Activity Capture enabled, either Inbox or Sales Engagement must also be enabled.
            User Permissions Needed
            To enable Filter Email Tracking Customize Application
            1. From Setup, in the Quick Find box, enter Filter Email Tracking, and then select Filter Email Tracking.
            2. Enable Filter Email Tracking by IP Address.

            Enter IP address ranges. Use IPv4 addresses. IPv6 addresses aren’t supported for IP address filtering.

            In Outlook and Gmail, the IP address used to track email opens is the address of the computer where the email is opened. For Gmail, we recommend Gmail IP address ranges and Internet gateway IPs. For more information about Google IP addresses, see Google IP address ranges for outbound mail servers.

            If the email is opened on a machine with a private network address, then the IP address is recorded as the public address of the email gateway. The IP address isn't related to the customer or the email provider.

            Note
            Note The IP address ranges are synchronized with Einstein Activity Capture and Inbox IP addresses that are filtered. Synchronization ensures that all email messages from those IP addresses are filtered.

            See Also

             
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