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            Set Up Filtering for Email Tracking by IP Address

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            Set Up Filtering for Email Tracking by IP Address

            To ensure that email tracking engagement data isn’t included when an email is opened by an internal user, add your company’s IP address range. If an email is set to be tracked and is opened by someone with an IP address in the range, that open isn’t included as an engagement.

            Required Editions

            Available in: Essentials, Professional, Enterprise, Performance, Unlimited, and Developer Editions
            Available with Sales Engagement, which is available for an extra cost in: Enterprise, Performance, and Unlimited Editions
            Available with Inbox, which is available in Professional, Enterprise, Performance, and Unlimited Editions
            Note
            Note If your org has Einstein Activity Capture enabled, either Inbox or Sales Engagement must be enabled.
            User Permissions Needed
            To create IP address ranges to filter email tracking Customize Application

            If Filter Email Tracking by IP Address isn’t enabled, enable it.

            1. From Setup, in the Quick Find box, enter Filter Email Tracking, and then select Filter Email Tracking.
            2. Click New.
            3. Enter the first and last IP address of the range. Optionally, enter a description.
              Ask your email admin or someone in your IT department for help with determining the range.

              In Outlook and Gmail, the IP address used to track email opens is the address of the computer where the email is opened. For Gmail, we recommend Gmail IP address ranges and Internet gateway IPs. For more information about Google IP addresses, see Google IP address ranges for outbound mail servers.

              If the email is opened on a machine with a private network address, then the IP address is recorded as the public address of the email gateway. The IP address isn't related to the customer or the email provider.

              Note
              Note Use IPv4 addresses. IPv6 addresses aren’t supported for IP address filtering.
            4. Save your work.
              Note
              Note It can take a few minutes before Salesforce begins filtering the IP address range.
            Example
            Example

            Most companies enter the IP addresses for their internal email.

            See Also

             
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