Your customers expect the ability to choose which emails to receive, if any, from your
company and its sales reps. Set up Salesforce to save your customers’ individual
choices.
Required Editions
Available in Lightning Experience and Salesforce Classic in: Essentials,
Professional, Enterprise, Performance, Unlimited, and
Developer Editions
Considerations for Opting Out of Email Keep these considerations in mind when setting up Salesforce to let your customers opt out of email from your company.
Choose Which Sales Reps Can Send Non-Commercial Email Sometimes you have relevant information to email to customers even when they’ve chosen not to receive any commercial emails from your company. For example, for non-commercial email such as shipping information, updated billing balances, or a warning to let them know their contract is expiring. Manage which sales reps can send non-commercial emails to these customers.
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