Send Email Through Salesforce

Your users are in Salesforce all day long to review customer information, log activity, and create reports. So, why not make it easy on them and let them send email right from Salesforce?

• Which Option for Sending Email from Salesforce Is Best for Your Organization?
  There are several options that let your users send email right from Salesforce. These options depend on whether your organization uses Lightning Experience, whether your company owns an email domain, and which email application your company uses.
• Considerations for Sending Email from Salesforce
  Before you send email from Salesforce, it’s important to ensure that your email gets to your recipient’s inbox. Make sure that you comply with commercial email regulations. Learn about common deliverability hurdles and how to protect your email reputation.
• Send Through Gmail or Office 365
  Send email from Salesforce using your Gmail or Office 365 accounts. Then, to recipients, emails look like they were sent from your Gmail or Office 365 accounts. You can also see the emails they’ve sent in their Gmail or Office 365 Sent Items folder.
• Send Through Salesforce
  Send email from Salesforce using the Salesforce servers. No need to integrate with an external email service. This a great approach if you’re using Salesforce Classic, need bounce management, or aren’t using Gmail™ or Office 365™ with Lightning Experience.
• Send Email Through Email Relay
  Use your company’s email server to send email from Salesforce. Storing email locally helps you meet compliance goals, and your users can see the emails they’ve sent from Salesforce in their company email Sent Items folder. Also, routing all email through your own email servers prevents the appearance of email spoofing by Salesforce. Email spoofing is the forging of email headers to make messages appear as if they came from someone other than the original sender.