Considerations for Einstein Coach in Feedback Request Exercises
When you use Einstein Coach as the feedback method for a Feedback Request exercise in an Enablement program, certain factors can affect the admin and user experience.
Required Editions
| Available in: Lightning Experience |
| Available with Einstein for Sales with an Enablement add-on in Performance and Unlimited Editions and for an extra cost in Enterprise Edition |
Understand the Use of Einstein Coach in Feedback Request Exercises
- When creating a Feedback Request exercise with Einstein Coach as the feedback method, admins select a scenario for users to receive feedback on. The scenario selected by default, Receive Feedback on a Sales Pitch, is the only supported scenario and can't be changed.
- Einstein analyzes the pitch for specific criteria. Therefore, submitted recordings that aren’t a product pitch don’t receive relevant feedback.
Recording and Submitting a Call for Feedback
- Only video calls are submitted. Voice calls aren’t supported.
- Einstein Coach doesn’t support recordings with multiple speakers. The user delivering the pitch must be the only voice detected in the recording.
- The maximum call length supported is 30 minutes.
- Einstein can only evaluate recordings with English transcriptions, but can generate and translate feedback in other supported languages. See the Transcription and Feedback Generation section.
- Record video calls for this exercise using Zoom Meetings, Google Meet, or Microsoft Teams.
- The transcription can take some time to complete and isn’t available right away.
- Only transcribed video calls appear in the dropdown menu when a user is selecting a call to submit for feedback. If the desired call doesn’t appear there, verify that it has a transcription available.
Transcription and Feedback Generation
- Einstein analyzes and generates feedback based on how a user:
- Introduces themselves and sets context for the meeting
- Articulates the value and benefit of a product or solution
- Defines the business problem and offers a solution
- Makes compelling points
- Uses storytelling to connect with the audience
- Delivers complex information in a short and clear manner
- Artificial hallucinations: AI can mistakenly fill in gaps or make assumptions based on patterns it has learned during training. For Einstein Coach, AI can “invent” details to fill in gaps or to make information seem complete.
- Misinterpretation of words: Different speech variations and pronunciations can lead AI transcribers to misinterpret words, leading to incorrect transcriptions. The misinterpretation of words can lead to sentences that don’t make grammatical sense, which can affect the interpretation of the transcript and misunderstanding the speaker’s intent.
- Errors: When a language model, like the model that powers Einstein, uses flawed transcripts (such as from hallucinations or misinterpretation) to assess a transcript, it can lead to incorrect evaluations because the analysis is based on inaccurate or incomplete data.
- Language: Einstein Coach analyzes English-only transcriptions and generates feedback in English. For users with non-English locales in their settings, the feedback Einstein generates is automatically translated to the user’s locale. Einstein for Sales currently translates to: French, German, Italian, Japanese, and Italian. Translation of English feedback to these supported languages can lead to incorrect evaluations.
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