Test the Connection Between Your Server and Salesforce

Salesforce Admins setting up Lightning Sync for Microsoft® Exchange should run both the Lightning Sync connection test and the Microsoft Remote Connectivity Analyzer to test their connectivity between their servers and Salesforce. The tests differ slightly, so running both gives admins more information about the connection status. Admins setting up Lightning Sync for Google need only run the Lightning Sync connection test.

Required Editions

Available to sync records from: Salesforce Classic, Lightning Experience, and the Salesforce mobile app

Available to set up from: Salesforce Classic and Lightning Experience

Available in: Professional, Enterprise, Performance, Unlimited, and Developer Editions with Sales Cloud, Service Cloud, and Lightning Platform

User Permissions Needed
To get the necessary parameters to run the Microsoft Remote Connectivity Analyzer:	Administrative access to your company’s Microsoft® Exchange server
To run the Lightning Sync connection test:	Manage Users AND Manage Lightning Sync

Test your connection status to confirm whether you and your IT pros have set up Lightning Sync successfully. Or, run the connection tests if Lightning Sync was syncing successfully, but syncing suddenly stops for all reps in your Salesforce organization.

Note The Microsoft Remote Connectivity Test and the Lightning Sync Connection Test check general connectivity between your email server and your Salesforce organization. If you want to test connectivity for only one (or a few) of your reps, check their sync statuses from Lightning Sync Status in Setup.

• Run the Microsoft® Remote Connectivity Analyzer with Lightning Sync Parameters
• Run the Lightning Sync Connection Test for Microsoft® Exchange Users
• Run the Lightning Sync Connection Test for Google Users