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            Build and Run a Lightning Sync Error Report

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            Build and Run a Lightning Sync Error Report

            If Lightning Sync users can’t sync, Salesforce admins can build and run an error report to discover what’s causing sync to fail and for which users. The report details provide suggestions to help you troubleshoot sync issues.

            Required Editions

            Available to sync records from: Salesforce Classic, Lightning Experience, and the Salesforce mobile app
            Available to set up from: Salesforce Classic and Lightning Experience
            Available in: Professional, Enterprise, Performance, Unlimited, and Developer Editions with Sales Cloud, Service Cloud, and Lightning Platform
            User Permissions Needed
            To create or update the Lightning Sync Error Report: View All Data
            To create or update custom report types: Manage Custom Report Types
            To create, edit, and delete reports: Create and Customize Reports AND Report Builder

            First, you create a custom report type using a Lightning Sync Error Report custom object we’ve set up for you in Salesforce. Then create a Lightning Sync error report. Finally, run your report to help your users fix those pesky sync errors they’re experiencing.

            1. Create a custom report type. Set the Primary Object to Lightning Sync Error.
            2. Create your Lightning Sync error report. From the Reports tab, click New Report. Set the Report Type to the Lightning Sync report type you created in step 1, and click Create.
            3. Save and run your Lightning Sync error report. From the unsaved report, click Save, complete the required fields, and click Save and Run Report.
              Salesforce generates a list of errors sync errors found in your organization, or displays “Grand Totals (0 records)” if the report couldn’t identify any sync errors.

            If the report couldn’t identify any errors, but users still can’t sync, contact Salesforce.

            See Also

             
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