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Why isn't Salesforce for Outlook (Retiring) adding emails to the right contact or lead in Salesforce?
There are different reasons why Salesforce for Outlook isn’t adding emails to the right contact or lead in Salesforce.
Important Full product retirement for Salesforce for
Outlook is scheduled for December 2027. See Salesforce for Outlook Retirement. To keep
integrating Microsoft Outlook with Salesforce, check out our next-generation products: the
Outlook integration and Einstein Activity Capture. See Move from
Salesforce for Outlook (Retiring) to the Next-Generation Products.
One of the errors is occurring.
| If you see | Salesforce for Outlook can be adding your emails to | To resolve this issue |
|---|---|---|
| Duplicate records in Salesforce Side Panel | The wrong records | Consider merging the duplicate records |
| No matching record in Salesforce side panel | My Unresolved Items | Add the matching contacts or leads to Salesforce and associate the unresolved emails with your new contacts or leads |
| Remove your company’s domain from Excluded Domains in your My Email to Salesforce settings |
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