Glossary of Sales Engagement Email Metrics Fields

Sales Engagement provides fields to track sent email, email delivery, and engagement.

Sent Email Counts

All Emails Sent Count

The number of sent emails. This field increments each time you send an email. When you send a list email, the number of sent emails is the same as the number of recipients.

All Emails Tracked Sent Count

The number of trackable emails sent. This field increments each time you send a trackable email. When you send a list email, the number of sent emails is the number of recipients. This field tells you how many emails were sent and tracked.

All Emails Untracked Sent Count

The number of sent emails that weren’t tracked. This field increments each time you send an email that isn’t being tracked. When you send a list email, the number of sent emails is the same as the number of recipients.

Link Click Trackable Sends

The number of emails sent with link click tracking.

Open Trackable Sends

The number of emails sent with open tracking.

Reply Trackable Sends

The number of emails sent with reply tracking.

Soft Bounce Trackable Sends

The number of emails sent with soft bounce tracking.

Hard Bounce Trackable Sends

The number of emails sent with hard bounce tracking.

Out of Office Trackable Sends

The number of emails sent with out-of-office tracking.

Recipient Sends

The number of unique email recipients.

Link Click Trackable Recipient Sends

The number of recipients who received an email with link tracking.

Open Trackable Recipient Sends

The number of recipients who received an email with open tracking.

Reply Trackable Recipient Sends

The number of recipients who received an email with reply tracking.

Soft Bounce Trackable Recipient Sends

The number of recipients who received an email with soft bounce tracking.

Hard Bounce Trackable Recipient Sends

The number of recipients who received an email with hard bounce tracking.

Out of Office Trackable Recipient Sends

The number of recipients who received an email with out-of-office tracking. Out-of-office tracking requires Inbox.

Email Delivery Counts

All Emails Delivered Count

The sum of all delivered emails. This field increments each time an email is delivered to a recipient.

Some Emails Delivered Count

The number of sent emails that were successfully delivered to at least one of its recipients.

All Emails Not Delivered Count

The number of sent emails that were bounced for all recipients on the email. Bounced emails aren’t marked as delivered.

All Emails Bounced Count

The number of emails that either hard or soft bounced.

All Emails Hard Bounced Count

The number of sent emails that hard bounced. Hard bounces can mean that the recipient's email address doesn't exist or is misspelled.

All Emails Soft Bounced Count

The number of sent emails that soft bounced. A soft email bounce often indicates a temporary issue with the recipient's email server, such as a full inbox.

Delivered Recipient Count

The number of recipients that were successfully delivered an email.

Recipients Soft Bounced

The number of recipients that soft-bounced an email. A soft bounce often indicates a temporary issue with the recipient's email server, such as a full inbox.

Recipients Hard Bounced

The number of recipients that hard-bounced an email. Hard bounces can mean that the recipient's email address doesn't exist or is misspelled.

Email Engagement Counts

All Emails Opened Count

The number of opened emails.

All Emails Replied Count

The sum of replies for all emails. This field increments each time you receive a reply to an email. This field tells you how many total replies you received.

All Emails Link Clicked Count

The number of emails that have at least one link click.

All Emails Out of Office Count

The number of emails that received an out-of-office reply.

Unique Emails Opened Count

The number of times an email you sent was opened by a unique recipient. When you send a list email, this field increments each time a recipient opens the received email.

Unique Emails Replied Count

The number of replies from unique recipients.

Unique Emails Link Clicked Count

The number of link clicks by unique recipients.

Recipient Replies

The number of unique recipients who replied to an email.

Recipients Out of Office

The number of recipients that responded with an out-of-office reply.

Delivery and Engagement Rates

All Emails Delivered Rate

The percentage of tracked emails sent that were successfully delivered to all recipients.

Some Emails Delivered Rate

The percentage of sent and tracked emails that were successfully delivered to at least one of their recipients.

Trackable Send Reply Rate

The percentage of emails sent with reply tracking that received replies.

Trackable Recipient Send Reply Rate

The percentage of emails sent with reply tracking that received replies from unique recipients.

Trackable Recipient Send Out of Office Rate

The percentage of emails sent with out-of-office tracking that received out-of-office replies from unique recipients.

Trackable Send Open Rate

The percentage of emails sent with open tracking that were opened by the recipient.

Trackable Send Link Click Rate

The percentage of emails sent with link tracking that had link clicks.

Trackable Recipient Send Soft Bounce Rate

The percentage of emails sent to unique recipients with soft bounce tracking that soft-bounced.

Trackable Recipient Send Hard Bounce Rate

The percentage of emails sent to unique recipients with hard bounce tracking that hard bounced.

Delivered Recipient Rate

The percentage of unique recipients that received an email you sent.

Trackable Send Out Of Office Rate

The percentage of emails sent with out-of-office tracking that received out-of-office replies.

Trackable Send Soft Bounce Rate

The percentage of emails sent with soft bounce tracking that soft bounced.

Trackable Send Hard Bounce Rate

The percentage of emails sent with hard bounce tracking that hard bounced.