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            What Are Inbound Email Snapshots?

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            What Are Inbound Email Snapshots?

            Inbound email snapshots capture a copy of inbound email messages, helping you diagnose issues with email services such as Email to Salesforce, Email-to-Case, and Apex email services.

            Required Editions

            Available in: Lightning Experience and Salesforce Classic
            Available in: All Editions except for Database.com

            Request a snapshot by specifying criteria for the email’s To and From addresses. When an inbound message meets that criteria, the snapshot records a single copy that you can view and download. The email itself is processed normally without alteration. Snapshots contain the:

            • Sender’s address
            • Inbound email service address
            • Date and time of the snapshot
            • Full message contents, including headers and attachments

            To enable inbound email snapshots, contact Salesforce.

            See Also

             
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