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            Considerations for Using Inbound Email Snapshots

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            Considerations for Using Inbound Email Snapshots

            Consider these tips when using inbound email snapshots.

            Required Editions

            Available in: Lightning Experience and Salesforce Classic
            Available in: All Editions except for Database.com
            • You can have a maximum combined total of 25 pending and completed snapshots. Delete some to free up space for new snapshots. You can delete any pending or completed snapshot, even if someone else originally requested it.
            • Deleted snapshots are permanently deleted. They’re not moved to the Recycle Bin.
            • When specifying criteria for the To address, keep these tips in mind.
              • The criteria apply to any of the addresses specified in an email’s To, CC, or BCC fields (not only the To field).
              • Inbound email service addresses always end in salesforce.com.
              • Look up the addresses your organization uses. This table summarizes where to find them.
                Type of inbound email addressWhere to find addresses
                The user’s unique Email to Salesforce address From the user’s personal settings, enter Email to Salesforce in the Quick Find box, then select Email to Salesforce to view the unique address assigned to them by Email to Salesforce.
                Email routing addresses for Email-to-Case or On-Demand Email-to-Case From Setup, enter Email-to-Case in the Quick Find box, then select Email-to-Case to open the Email-to-Case settings page. View the Routing Addresses section.
                Your organization’s email service addresses From Setup, enter Email Services in the Quick Find box, then select Email Services, then the name of an email service.
            • Unless you enter a full email address, use an asterisk (*) wildcard in the local-part of the email address (the part before the @ symbol) or the domain-part (the part after the @ symbol), or both. Spaces, commas, and semicolons aren’t valid characters. Each address field can contain a maximum of 255 characters.
            • If you want to request more than one snapshot with identical criteria, click Request Snapshot multiple times.
            • If you believe that a snapshot should have completed but it still shows Pending status, try refreshing the page.
            • Snapshots don’t expire. If no inbound emails match the specified criteria, a requested snapshot remains in Pending status indefinitely. Completed snapshots persist until you delete them.
             
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