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            Request an Inbound Email Snapshot

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            3. Seller Productivity

            Request an Inbound Email Snapshot

            Request a snapshot so you can troubleshoot inbound email issues.

            Required Editions

            Available in: Lightning Experience and Salesforce Classic
            Available in: All Editions except for Database.com
            User Permissions Needed
            To request, view, download, and delete email snapshots: Modify All Data
            1. To enable inbound email snapshots, contact Salesforce.
            2. From Setup, enter Email Snapshots in the Quick Find box, then select Email Snapshots.
            3. To request an inbound email snapshot, enter criteria for the To address (required) and From address (optional). Then click Request Snapshot.
              The requested snapshot is added to the list of Pending and Completed Snapshots. When an inbound message meets your specified criteria, we take a snapshot and complete the request.
             
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            Salesforce Help | Article