If your company prefers to not track when and where customers open email messages from
Inbox, you can prevent all users from receiving tracking information.
Required Editions
Available in: Lightning Experience
Available in: Unlimited, Einstein 1 Sales, and Agentforce 1
Sales Editions. Available for an extra cost in Professional and
Enterprise Editions.
User Permissions Needed
To set up Inbox:
Customize Application AND Modify All Data
Note An Inbox license isn’t required for tracking emails sent from Lightning Experience.
To turn off email tracking for all Outlook and Gmail integrations with Inbox and use the
Salesforce Inbox Setup Assistant page in Salesforce Setup. Turn off Email
Tracking.
To turn off email tracking for only select Outlook and Gmail integration with Inbox users, use
the Lightning App Builder. Remove the email tracking components from a custom email application
pane and assign that pane to the appropriate user profiles.
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