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            Reassign Leads from a Queue

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            Reassign Leads from a Queue

            Accepting leads from a queue is an easy way to reassign leads to yourself.

            Required Editions

            Available in: Salesforce Classic and Lightning Experience
            Available in: Starter, Essentials, Group, Professional, Enterprise, Performance, Unlimited, Pro Suite, and Developer Editions with Sales
            User Permissions Needed
            To change or accept ownership of leads from a queue: Edit on leads
            1. Go to a list view that shows a lead queue. If you don’t see a lead queue, ask your admin to add you as queue member.
            2. Select the leads you want to own.
            3. Click Accept.

            To reassign a single lead from a queue, go to the record detail page and change the record owner.

             
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