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            How Lifecycle Management Works

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            How Lifecycle Management Works

            An asset without lifecycle management represents a product that a customer has bought, but the information stops at the time of sale. By contrast, a lifecycle-managed asset shows information about a product such as a subscription or a warranty after it’s sold. Customer Asset Lifecycle Management is driven by a custom automated process. For each lifecycle-managed asset, you see information in a dashboard and on related pages in Salesforce. (Salesforce Billing Managed Package)

            Required Editions

            Available in Lightning Experience in Professional, Enterprise, Unlimited, and Developer Editions with Salesforce CPQ Plus and Salesforce Billing
            • Lifecycle-Managed Assets
              Lifecycle-managed assets and related objects contain information about the type and timing of changes to the asset. After your business enables Customer Asset Lifecycle Management, a developer or integrator builds a custom system to automatically generate and update lifecycle-managed assets and related objects. The system uses data from order products, work order line items, or an external system to generate the lifecycle-managed assets that you see in Salesforce. (Salesforce Billing Managed Package)
            • The Lifecycle of a Subscription Asset
              When customers buy a subscription product, they can add to, upgrade, or cancel the subscription over time. Customer Asset Lifecycle Management represents these changes through asset actions, and one or more asset state periods. An asset action represents a change to quantity, amount, and monthly recurring revenue (MRR). An asset state period represents the time span when a change applies to an asset, forming a timeline of the asset’s lifecycle. Depending on where today’s date falls within this timeline, the dashboard shows a period’s quantity, amount, and MRR as current. A nightly background process compares the current date to the start dates of the asset state periods. If the system finds a match, it updates the dashboard and related pages, labeling the next period’s data as current. (Salesforce Billing Managed Package)
             
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