Configure Permissions in the Social Intelligence Module

For users to work in the Social Intelligence Module (SIM), they need the right permissions. After you give them the right permission, they can work in SIM.

Important

Salesforce is retiring the Social Studio family of products on November 18, 2024. Customers won’t have access to Social Studio after the retirement date. Customers may continue to use Social Studio for the duration of their current contract or until November 18, 2024, whichever comes first. To learn more, see Social Studio Retirement.

Before you can assign permissions to other users, you must have adequate permissions to do so yourself.

1. In SIM, select Setup | Permission Sets.
2. Click the Social Intelligence Standard License permission set link.
3. Click Manage Assignments.
4. To give other users access, click the checkbox for each user.
5. Click Add Assignments.
6. Repeat the same process, and assign the Social Intelligence Standard permission set to the same users.
   You can also assign permission sets to users individually while viewing their user records. Next, configure the SIM interface for your users.