Install the Social Intelligence Module

You can install the Social Intelligence Module (SIM) in a sandbox org or a production org.

Important

Salesforce is retiring the Social Studio family of products on November 18, 2024. Customers won’t have access to Social Studio after the retirement date. Customers may continue to use Social Studio for the duration of their current contract or until November 18, 2024, whichever comes first. To learn more, see Social Studio Retirement.

You must have admin permissions. If you aren't logged into the Salesforce org that you want to install SIM, log into that org.

1. Note the title of the install screen:
   If you're installing SIM for the first time, you see Install Social Intelligence Module. If you're upgrading SIM, you see Upgrade Social Intelligence Module.
2. If the install requires a password, enter Radian6#1.
3. Select Install for Admins Only.
   SIM shows a message confirming that you understand you're installing a Non-Salesforce Application not authorized for distribution as part of Salesforce’s AppExchange Partner Program.
4. To accept, select the checkbox.
5. Click Install.
6. If SIM is a new install:
   1. Accept the permission for SIM to access a list of URLs. SIM must access those URLs to function.
      The specific URLs all end in sfmc.co or radian6.com.
   2. Check all the URLs.
   3. To proceed with the install, select the Yes, grant access to these third-party web sites checkbox.
7. If SIM is an upgrade:
   SIM doesn't prompt you to accept the third-party URLs because you already granted access to them when you installed SIM before.