Publish or Reply to a Tweet in the Social Intelligence Module

You can engage with other Twitter accounts by publishing your own tweet or replying to an existing tweet right in the Social Intelligence Module (SIM).

Important

Salesforce is retiring the Social Studio family of products on November 18, 2024. Customers won’t have access to Social Studio after the retirement date. Customers may continue to use Social Studio for the duration of their current contract or until November 18, 2024, whichever comes first. To learn more, see Social Studio Retirement.

Before you can publish or reply to a tweet, connect a Twitter account in Social Intelligence Module.

1. In SIM, to publish a tweet:
   1. On the Application Tab page, click New Post.
   2. Enter your content, up to 280 characters.
   3. To post your tweet, click Post.
2. In SIM, to reply to a tweet:
   1. Click Reply.
      For reference, the reply view appears with the post you're replying to.
   2. In the reply view, enter your reply, up to 280 characters.
   3. To send your reply, click Reply.