Social Actions on Posts in the Social Intelligence Module

After you register a Twitter account in Social Intelligence Module (SIM), you can do more with your Twitter posts. New social actions include following or unfollowing a Twitter author, liking a tweet, or replying to a tweet.

Important

Salesforce is retiring the Social Studio family of products on November 18, 2024. Customers won’t have access to Social Studio after the retirement date. Customers may continue to use Social Studio for the duration of their current contract or until November 18, 2024, whichever comes first. To learn more, see Social Studio Retirement.

• Publish or Reply to a Tweet in the Social Intelligence Module
  You can engage with other Twitter accounts by publishing your own tweet or replying to an existing tweet right in the Social Intelligence Module (SIM).
• View Personal Twitter Feed in the Social Intelligence Module
  When you register a Twitter account in the Social Intelligence Module (SIM), you can also view your personal Twitter feed from the Application Tab page or the Salesforce Home Tab.