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Learn About the Top Posts View in the Social Intelligence Module
The Top Posts view in the Social Intelligence Module (SIM) shows the most important Twitter data related to a record. It also shows the top 25 current social posts over the last 7 days and you can also engage with the posts.
Salesforce is retiring the Social Studio family of products on November 18, 2024. Customers won’t have access to Social Studio after the retirement date. Customers may continue to use Social Studio for the duration of their current contract or until November 18, 2024, whichever comes first. To learn more, see Social Studio Retirement.
Sometimes you see a separate component on your Account, Opportunities, Leads, and Contacts pages in Sales. Other times you have a separate tab on the page. The component could also be a separate tab on the page. In that case, the panel is called Social Intelligence.
Also, sometimes the component is listed among existing related components called Social Intelligence.
To see more top posts, other than those shown, click View More. The link goes to the SIM Application Tab page. You can see all posts, not just the top 25 posts.
- Configure Top Posts View in Social Intelligence Module
As a user of the Social Intelligence Module (SIM), you can customize the Top Posts view to your needs. To tailor your social search to relevant information for the record, add and remove keywords in the configuration.
