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Considerations for Using SMS Messaging for Sales
Learn about considerations for setting up and using SMS messaging for Sales.
| REQUIRED EDITIONS |
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| View supported editions. |
- Sales Engagement cadences created in Cadence Builder 2.0 can include SMS message steps, but SMS steps don’t support track entry rules or cadence exit criteria. Cadence Builder Classic doesn’t support SMS steps.
- SMS Messages don’t support activity reporting. Use the Messaging Session object to build reports.
- Sales Engagement reports don’t support the Messaging Session object.
- Users can begin a messaging session in the Activity Composer, but real-time two-way messaging occurs on the customer’s Conversation History page.
- Message length and volume limits apply. For detailed information, see Service Cloud Messaging Limits and Considerations.
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